Return Policy &
Shipping Terms and Conditions
SURFACE FREIGHT CHARGES:
- In an effort to prevent product damage any individual product ordered over 75 lbs will ship LTL. Any combined order over 300 lbs is subject to LTL shipment. Freight charges will be applied per the above terms.
- Freight chargers for orders does not apply to orders shipped to Alaska, Hawaii, and Puerto Rico, only applies to 48 lower states.
Cancellations: Orders cannot be cancelled after they have been processed.
General Returns: All returns must be requested within 30 days of invoice. Returned merchandise will ONLY be accepted with an issued Return-Authorization number and ONLY within 30 days of issuing of that Return-Authorization number. All Special Order products, paints, chemicals, lubricants, LPG tanks, and fire extinguishers are non-returnable once ordered. Returned items must be returned to Certus Industries, Corp’s with freight prepaid.
All returns, except for returns involving a Certus Industries, Corp order or product error, will be subject to a 25% restocking charge per line item.
Merchandise returned as defective will be thoroughly tested and inspected. For merchandise that is verified as defective, Certus Industries Corp will either (at its sole discretion) repair or replace the merchandise at no charge, or issue a full credit for the defective merchandise, including freight. Merchandise that is returned as defective, but that is determined to work properly, will be subject to a testing fee and the 25% restocking charge per line item.
Credit will not be issued for merchandise damaged due to corrosive materials, abuse, alteration, or misuse.
Before returning any merchandise to Certus Industries, Corp, a Return Authorization Number must be obtained from your sales/customer service department. Your request must include:
- Part Number & Description
- Return Reason
- Certus Industries Corp Invoice Number
Core Charges: Core credits will be voided if cores are not returned to Certus Industries, Corp within 30 days.
Cores may have deductions for the following reasons:
- Core has been disassembled
- Missing parts
- Bad or unserviceable non-standard replacement components
- If Cores are not of the same configuration as remanufactured unit supplied
Cores must be returned in the same container that the remanufactured unit was shipped in or be subject to a $100.00 charge.
Starter and Alternator Warranty: Certus Industries, Corp warrants Starters and Alternators from defects in materials and workmanship under normal use. This warranty is made for a period of one year from the date of original sale.
Certus Industries, Corp will replace any Starter or Alternator that proves defective in material or workmanship without charge. The defective item must be returned freight prepaid to Certus Industries, Corp with proof of purchase and a brief explanation of the defect.
All Starters and Alternators returned to Certus Industries, Corp for warranty will be tested for defects before credit is issued. Starters and Alternators that are returned for warranty that test to be free of defects will be returned to the customer with a $10.00 testing fee, freight collect.
Limitation of Liability: Certus Industries, Corp SHALL NOT IN ANY CASE BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR OTHER SIMILAR DAMAGES ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR ANY OTHER LEGAL THEORY EVEN IF TVH OR OUR AGENT HAS BEEN ADVISED OF THE POSSIBILTIES OF SUCH DAMAGES. Among other things, this means Certus Industries, Corp is not responsible for any costs incurred as a result of lost profits or revenues. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Tax: Purchaser is responsible for all manufacturer’s tax, sales tax, use tax, excise tax, or other tax duty or similar fee imposed by any governmental authority in connection with the sale or use of the products sold. Purchaser agrees to reimburse Certus Industries, Corp for all such taxes, duties or fees it incurs as a result of the products sold to purchaser.
Waiver: No failure by Certus Industries, Corp to insist on strict compliance with, or performance of, any term or condition hereof shall constitute a waiver of such term or condition, and Certus Industries, Corp reserves the right to enforce the same.
Export Control: Purchaser acknowledges that all products and any associated technology transferred by the Seller are subject to the U. S. export control and sanctions laws, regulations and Executive Orders, including without limitation the Export Administration Regulations (15 C.F.R. Parts 730 to 774), the International Traffic in Arms Regulations (22 C.F.R. Parts 120-130) and the Foreign Assets Control Regulations (31 C.F.R. Parts 500-598).
In no event shall Purchaser sell, lease, use, transfer, release, import, export, or re-export products in violation of such applicable laws, regulations, orders or requirements. Purchaser hereby agrees that it will not transfer, export or re-export the Products and related technology except in compliance with all applicable U.S. export control and sanctions laws, regulations and Executive Orders. Exports and re-exports to parties who have been denied export privileges or debarred from an export transaction are prohibited. Exports and re-exports to embargoed and sanctioned countries are prohibited unless otherwise authorized by the U.S. regulatory licensing authority.
Violations against any U.S. export laws, sanctions and regulations may result in termination of this Agreement by the Seller, including any business arrangement or relationship with the Purchaser. If Purchaser embarks on any course of conduct that leads to a violation of applicable export controls or sanctions, Purchaser agrees to indemnify, defend and hold harmless Seller from and against any damages, liabilities, losses, costs, expenses and fees (including reasonable attorneys’ fees) to the extent arising out of or related to Purchaser’s acts or omissions.